Returns & Refunds

Return Shipment Window
Online returns must be requested within 30 days of shipment and items must be received within 30 days of shipment date. Items received after 30 days or with tags missing or removed cannot be returned.
How to request a return
If you are not 100% satisfied with your order, you can request a return via our Customer Service Team at support@jender.io for a full refund within 30 days of the shipment date. To qualify for a refund:
  • All items must be include the original security tag and must be in the same condition
  • All items are subject to a restocking fee of $1.99
We do not provide returns shipping labels. Items will need to be sent to the following address:
Jender Returns Center
2500 Ludelle St.
Fort Worth, TX 76105
Returns Processing Time
Once your return is received, please all up to five (5) business days to complete the authorization process. Please refer to chart below for refund timing.
Payment Method
Refund Method
Refund Time Estimate
Credit Card
Credit Card
Up to five (5) to ten (10) business days
* Note that credit card processing may vary